Refund & Returns Policy
Last updated: 17 August 2026
Our products are made to order by our print partner, which affects when returns and refunds apply. Everything on the site itself is free, so this policy covers store orders only.
Made-to-order items
Because each item is printed specifically for you, we generally cannot accept returns or offer refunds for “change of mind”, or for mistakes in the size or options you selected at checkout. Please review your order carefully before paying.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered (e.g. a misprint or wrong item), we'll make it right with a free replacement or a refund.
- Contact us within 14 days of delivery at support@mementoarcana.com.
- Include your order number and clear photos of the item and the issue.
- Once approved, we'll arrange a reprint or refund. You won't normally need to ship the faulty item back.
Lost in transit
If tracking shows your order didn't arrive, contact us and we'll investigate with the carrier and our print partner and resolve it.
Wrong address
Orders returned due to an incorrect or incomplete address you provided may incur a reshipment cost.
Refund timing
Approved refunds are issued to your original payment method (via Stripe or PayPal). It may take several business days to appear, depending on your provider.
Contact
Email support@mementoarcana.com with your order number and we'll help.